Why is my email address red?
Red means the email address or phone number is not verified. If your email address is red, you can verify it again on your My Profile page:
- Click the link next to the email or phone number field: “You can verify your email/phone number here”.
- You will receive a confirmation code by email. Enter the code on the page and click “Verify your email address”.
Why it turns red: Our service monitors message delivery and notifies you if there are delivery problems. If, for example, the recipient’s mail server rejects messages or the mailbox is full, the address is marked in red (unverified) and must be verified again.
If there are delivery issues, see What can I do if an email doesn’t arrive?
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