Support and Feedback

What is Playerlineup.com?

Playerlineup.com is a comprehensive service tailored to sports clubs and teams. It offers many useful features such as a versatile calendar, the ability to gather participant lists online, effortless communication between team members and it also keeps various statistics. Clubs and teams have their own pages on Playerlineup.com where one can see information about the team and the team's schedule (upcoming practices, games and other events). Players can also sign up for the events on the site. The team's front page offers an overall view of new messages and event participants in just one glance.

Why should I use Playerlineup.com?

Our website helps you run your team. You can forget all those long and confusing email chains and scheduling difficulties and let Playerlineup.com do it all for you. User feedback has told us that a team's activity shoots up when scheduling and communication within the team is easy and information about upcoming events is sent swiftly and automatically to the users' email addresses. Read more about why Playerlineup is better for your team than a Facebook or WhatsApp group

Who uses Playerlineup.com?

Playerlineup.com is meant for every active person out there, every person into team sports. Our website has over 170 000 active users from pre-schoolers to pensioners. The sports our users engage in range from marathon running and dog agility to football. Junior teams are a large user group of ours, and Playerlineup.com makes sure that the parents of children and teenagers are also kept informed in an efficient and quick manner.

Who develops and maintains the service?

A Finnish company called Sports Connected Ltd. was founded to develop and maintain Playerlineup.com. The main goal is to make the service the best it can be based on feedback and suggestions from users. The experts at Sports Connected have extensive experience in the fields of athletics, information technology and software development. More about us.

How much does the service cost?

Playerlineup.com is free for teams. The service’s maintenance and development are funded by advertisers, sponsors, and our partners. We have also released an annual-fee Pro Package for power-user teams, which includes a collection of advanced features such as team text messages.

What is the Pro Package?

The Pro Package is a collection of advanced features for power users, helping active teams get even more out of the service. The Pro Package has an annual fee, and thanks to its affordable price and usefulness, it has become very popular. The most commonly used Pro features include text messages (SMS), more detailed event information, and extra storage for photo albums. See more details about the Pro Package.

How do I start using Playerlineup.com?

It is incredibly easy! Here are two examples:

• If your team isn't on Playerlineup.com yet: All you have to do is register your team and you are ready to use the website. The first things you'll want to do after signing up are filling in your team's basic information, inviting players to your team and listing a few upcoming practices or matches on the Schedule page. You should also let the others know if you're 'in' or if you're 'out' of the first practice session!
• If your team already exists on Playerlineup.com: Search for your team using the search field in the top right corner of the website. On the team front page you can create your own login name and password and login to the site. Note: If the team has closed the open registration, you must ask the team's manager to give you access to the team.

Where can I get help if I run into problems?

Your team’s manager can usually help with the basics of using the site. Here in the feedback channel you can discuss with other users, ask public questions, suggest improvements, and give feedback. For more complex or personal questions, you can send us a private message, but you’ll usually get answers faster from your manager or from public questions.

How can I suggest new features or report bugs?

Please post your feature suggestions or bug reports in our feedback channel. We actively monitor it and will try to reply as soon as possible. We also welcome clarifying comments and questions from other users—broader discussion helps us improve the service!

How are new users added to the team?

There are several ways to add a new member, depending on the team managers’ preferences.

• Managers can select Roster > Add new members from the top menu and fill in the new member’s details. Once saved, an email invitation will be sent to the new member to join the team page.
• Managers can set or remove the team "sign-up password" (via Manager > Team settings). This allows members to join themselves and fill in their details on the team’s Playerlineup page. If no password is set, anyone can join freely, which can be useful when setting up a new site.

How do I change the team name?

Managers can change the team name by selecting Manager > Team settings from the top menu. Note: Changing the team name also changes the team page address, so it’s a good idea to send the new address as a message to team members.

How can I add new member roles?

By default only 3 roles are available, but managers can add roles and edit their names. From the top menu choose Manager > Team settings. The names of roles and event types are defined on the Options tab.

How do I set a team sign-up password?

A player can join the team themselves, so the manager doesn’t need to enter their details; the player adds their own email to the service. You can find the join option on the sign-in page via the “Join a team” link.

The manager can set a password that players need to join the team. Set the password via Manager > Team settings in the top menu.

If you want to disable public joining, set a password but don’t share it. In that case, the manager must add new members via Roster > Add new members.

See also: How are new users added to the team?

How do I add our club logo to the team page?

You can add various images and information to your team pages. It’s a good idea to make the pages reflect your team so members feel at home. Managers can add the team logo via Manager > Logo, and the team photo via Manager > Team photo. You can also add other images to the team’s front page by choosing Manager > Front page and clicking the Add/change image icon in the top right corner of the editor.

Where can I add a player number or other extra information for players?

Team managers can add multiple data fields for players by choosing Manager > Team settings in the top menu and then the Member fields tab. There you can add a field named, for example, Player number. The added field will appear for every team member. The player number can then be edited on each player’s My profile page, or managers can edit player details by going to Roster > Player list and clicking the "Edit" link next to the desired player.

In addition to a player number, other useful custom fields might include a licence number, jersey size, or membership fee status.

How to transfer or grant manager permissions to a team member?

The team’s managers are easiest to see on the Player list. On the players page, set the “sort list” option to “manager permissions” to quickly see who currently has permissions. Most likely someone already has permissions, because the service warns you if you try to remove the last manager from the team.

Team managers can grant manager permissions to other team members. When you are logged in as a manager, choose Roster > Player list from the top menu. Click “Edit” next to the desired player, check the box “Manager permissions”, and save at the bottom of the page.

It’s a good idea to grant permissions to a few trusted people in the team to avoid problems if credentials are lost.

Manager permissions are granted to player profiles. If someone is marked as a parent/guardian and should receive permissions, create a new player profile for them in the team and grant the permissions to that profile (another option is to grant the permission directly to the child’s profile).

Which team members should have manager permissions?

Good question! It depends on the team: in a casual friends’ team it can make sense for everyone to be managers so that each person can comprehensively edit and add information. On the other hand, in a junior recreational team it’s usually best to have only one or two managers to avoid confusion about who is responsible or who decides on changes. As a rule of thumb, having more than one manager helps avoid unnecessary bottlenecks.

It’s easy to grant manager permissions to members: How to transfer or grant manager permissions to a team member?

How do I remove a team member “temporarily”?

You can keep the sign-up page tidy without extra names by unchecking Included in sign-ups on the member’s profile page. The player’s details remain in the system, making it easy for them to rejoin when they’re ready again. This is useful, for example, during long injuries or work trips. Managers can edit this by going to Roster > Player list in the top menu and clicking “Edit” for the player in question.

How do I add information to my team page?

The simplest way is by selecting from the top menu

Team managers can add all kinds of information by selecting Manager from the top menu. The team’s basic information and description are filled in on the Team settings page. There are also dedicated places for the team logo and team photo. In addition, managers can add any text, images, and links to the team page by selecting Manager > Front page and entering the content in the editor.

How do I delete a team page?

Anyone with manager permissions can mark a team page for deletion. To delete a team page you created, go to that team page, select Manager from the top menu and open Team settings. There is a Delete team button. The page will then be scheduled for deletion within 2 weeks, after which the data cannot be restored.

You can also leave it as is: new, unused team pages are removed automatically after a few weeks; team pages that have been in use will remain in the service for a little over a year after the last message or login.

Why does the whole team use the same language?

We’ve found that using a single language makes communication within the team easier. We’ve designed the service to be very intuitive so that even non-native speakers or those just learning to read can use it. When the team itself decides whether events are called “practice” or “träningar,” it becomes easier for everyone to talk about the event. The same applies when a coach asks players to upload photos and explains what to click at the top of the page. This language choice is a compromise, but it has worked well in practice.

How can I cancel deleting the team?

You can cancel deleting the team by logging in to the team with manager credentials. After logging in to the team, you will see a red banner at the top of every page that says (The team is scheduled for deletion. Team managers can cancel the deletion on the Manager page. Cancel here.) Click the link in the banner to open the Delete team page. On that page, click the link Cancel deletion.

- deleting a team: How do I delete a team page?

How can we split the team into smaller training groups?

We have previously recommended splitting very large teams into smaller ones. You can of course assign different roles to team members, but for example players who attend different practices/games are best managed in separate groups (sub-teams).

For example:

1. Team’s main page – this team includes all players and supporters, etc. Shared matters are handled here.
2. Training group 1
3. Training group 2
4. Training group 3
5. etc.

As a manager, you can easily switch between teams. Pro Packages can be purchased separately for each team if needed.

Why can players add events?

Many kinds of teams use Playerlineup.com. Our goal is that a team’s activity does not depend on one or two active people, but that as many members as possible can be active. For example, in adult and recreational teams it’s important that someone other than the manager can create a new event: a new match or, say, a team sauna evening. This boosts team spirit and saves the coach’s time. At the same time, it gives enthusiastic members the freedom to act.

All users of the team page can add events, but members can edit and delete only the events they created themselves. A person with manager permissions can edit all team events. The team’s manager can also check the team log to see who created a new event and when.

Merging or splitting teams (team pages)

You can freely create or delete additional team pages as needed. See links below for more details. Moving player data from one team to another is not automatic; you need to add the accounts again to the other team. Events, sign-ups, messages, etc. are always team-specific and cannot be transferred. If two teams are merged, you can usually choose one of them to keep (typically the one with the Pro Package, depending on which team’s data you want to retain), rename the team if needed, and then add the players from the other team.

You can invite players to the new/other team just like any new player.

Players can also be asked to join the team themselves. If a player is logged in to the old team, when they go to the new team’s public sign-up they can join with their existing account in one click.

See also

• How do I delete a team page?
• How do I change the team name?
• How do I set a team sign-up password?
• How are new users added to the team?

How do I add a weekly recurring session?

Select Schedule > Add new from the top menu and fill in the event details. If the event repeats weekly, tick the checkbox and set the end date for the repetition. This way you can easily add a weekly recurring session. If a single occurrence is cancelled or the event details change, you can modify that specific event separately.

How to sync events to your Google or Outlook calendar?

Playerlineup.com supports standard calendar formats. In the top menu, go to Schedule > List to download your team’s events to your personal calendar via the download link at the bottom of the page. Most often the .ics format is the right choice, and you can copy that link into your calendar app.

Depending on the calendar application there may be a delay before updates appear, more info: When do changes update to other calendar apps?

The calendar export contains the basic event details, which will also appear in your personal calendar. The basic details include a link to the team’s Playerlineup page, where you can view the discussion related to the event and the sign-ups.

Google Calendar in a web browser

At calendar.google.com, on the left under "Other calendars", choose "From URL" and paste the .ics address.

Step 1

Step 2

Step 3

When do changes update to other calendar apps?

The update frequency is determined by your calendar application, for example Outlook. We at Playerlineup cannot control how often your calendar updates. You may find guidance in your calendar app’s help.

In our experience, free Hotmail and Google calendars typically update once per day.

Some calendar apps allow you to choose the refresh interval. More information: How to sync events to your Google or Outlook calendar?

How do I add an end time to an event?

Setting an end time for a practice is a Pro Package feature. If your team has the Pro Package enabled, you can enter the end time when adding the event or later on the event’s page. With the Pro Package you can also set the latest sign-up time (deadline) and the maximum number of sign-ups for the event.

How do I withdraw my participation?

You cannot remove your sign-up. Instead, change your status to IN or OUT at any time based on what seems most likely. The idea is to encourage giving at least an estimate of whether you can probably attend or not. The exception is that team managers can remove sign-ups on the event’s page.

How do I set a maximum number of participants for an event?

You can set a role-specific maximum number of participants for an event. For example, if your team is going to a tournament with a large group, you can reserve 45 places for players and 8 places for coaches, and these limits are handled separately. Coaches going along do not take player slots, and vice versa.

The maximum limit is part of the Pro Package, as are the sign-up deadline and other options. If your team has the Pro Package, you can set the maximum when adding the event or later on the event’s page. You can define the maximum in Extra settings for the whole team or only for a specific member role.

Tip: set the maximum to zero if members of that type are not allowed to sign up at all.

How do I set a deadline for sign-ups?

The sign-up deadline is a Pro Package feature, as is e.g. the maximum number of sign-ups. If your team has the Pro Package enabled, you can set the sign-up deadline when adding the event or later on the event’s page in the event’s extra settings.

Players cannot edit their sign-ups after the deadline. However, the team’s manager can edit sign-ups via Roster > Player list: How can a manager remove/edit a player's sign-up?

How can I see only the players who haven’t responded?

For each event, the easiest way to see players’ responses and who hasn’t responded is on the event’s own page. In general, you can see players’ latest sign-in time on Roster > Player list (top menu link Roster). You can sort the list by the most recent sign-in time.

Where can I get a link to a single event?

Each event has its own URL that team members can use to view the event details and sign-ups. Go to the event’s page and copy the URL from your browser’s address bar. The URL you copy is the unique link for that event.

Where can I see past practices and games?

All team events are saved in the team’s archive. From the top menu choose Schedule > Archive to view past games and practices.

How can I set all members IN or OUT at once?

The team manager can set members’ attendance in bulk by role to IN or OUT. At the bottom of the event’s page there is “Sign up all players”. Click IN or OUT for the desired role, or remove the sign-up by clicking the ? mark. Then click “Sign up” to save the sign-ups. This bulk sign-up is part of the Pro Package.

How can a manager remove/edit a player's sign-up?

Team managers can edit and also remove sign-ups by going to the event’s details page and selecting the Sign-ups Player list tab. On this tab you can set a player's sign-up to IN, OUT, or IN?. Note: remember to save your changes!

Managers can edit via the Player list tab even if the sign-up deadline has already passed (How do I set a deadline for sign-ups?).

Why can everyone mark others IN or OUT? - Player list - IN?

Editing sign-ups is open to all team members to keep the attendance status as accurate and up to date as possible and to avoid bottlenecks where only a manager could make needed changes.

For example, when Liisa and Leena are commuting home from work together, Leena mentions she will attend the evening practice but won’t get to a computer in time. In that case, Liisa can mark the sign-up on Leena’s behalf. In junior teams this can sometimes lead to prank attempts, but it’s easy to resolve by checking the event logs to see who signed up whom and when.

You can see from the team log or the sign-ups who has signed up each player.

Naming the lineup for an event: In some teams the coach names the lineup by signing players up for the event. Players can then see which events they’ve been named to and confirm their own sign-up. If someone else has signed a player up for an event, the IN button appears yellow with a question mark (IN?). By pressing the button, the player can confirm the sign-up, after which the details show that the player has made the sign-up themselves.

On the Schedule page, the "Printable list" link shows a compiled view of the sign-ups and whether they have been confirmed.

Why isn’t there a “maybe” button?

We’ve received some user feedback requesting a third attendance option. In addition to “IN” and “OUT”, it would be nice to indicate that you’re maybe coming. In Savonian dialect: might show up, might not.

We did have a “maybe” option in the very first versions, but we removed it after long consideration and a unanimous conclusion that the feature was unnecessary. The decision isn’t entirely obvious, since many teams have one or two players who can’t commit to a practice time until the last moment.

How do I send text messages to team members?

Team text messages are part of the popular Pro Package. With SMS you can reach all team members quickly and efficiently, and it’s often the best way to communicate urgent changes. Any message can also be sent as a text message to selected team members, as long as members have entered and verified their phone number on the team page.

How do I verify phone numbers?

Verifying your mobile phone number:

1. On the My profile page, enter your mobile number in the designated field and click 'Save'.
2. Click the link next to the phone number field: 'You can verify your phone number here'.
3. You will receive a verification code by text message. Enter the code on the page and click 'Verify your phone number'.

This ensures that messages are sent only from real numbers and only to the correct recipients!

Note: Verified phone numbers and text messages are part of the Pro Package. The verification link is visible only to teams that have subscribed to the Pro Package.

How do I verify email addresses?

Verifying your email address:

1. On the My profile page, enter your email address in the designated field and click 'Save'.
2. Click the link next to the email field: 'You can verify your email here'.
3. You will receive a verification code by email. Enter the code on the page and click 'Verify your email address'.

If there are problems receiving the email, see: What can I do if an email doesn’t arrive?

Why is my email address red?

Red means the email address or phone number is unverified. If your email address is red (marked unverified/problematic – red status), you can re-verify it on the My profile page:

1. Click the link next to the email address or phone number field: ‘You can verify your email address/phone number here’.
2. You will receive a verification code by email. Enter the code on the page and click ‘Verify your email address’.

Why it turns red: Our service monitors message delivery as well as possible and notifies you if there are delivery issues. For example, if the recipient’s server temporarily rejects email or the mailbox is full, the address is marked red (unverified) and needs to be verified again.

If there are problems with email delivery, see What can I do if an email doesn’t arrive?

What can I do if an email doesn’t arrive?

If an email doesn’t reach the intended inbox, try the following:

1. Check that the email address is spelled correctly.
2. If this is about team messages, then:
   1. make sure the email address is verified: in My profile you’ll see a link to verify if the address is not verified; in the Roster > Player list an unverified address is shown in red
   2. review the player’s email settings to ensure they’re not set to opt out of emails
3. Check whether the email ended up in the spam/junk folder.
4. Add the sender robot@playerlineup.com to your address book/contacts. Adding the sender often tells your email service that messages from this address are wanted.
5. See more details per the instructions below; in some cases you can find information about where the problem is.
6. If it still doesn’t work, contact your email provider or your company’s IT support and ask why the emails are not being delivered.

More details about why email may not work can be found on the player’s profile page (hover your mouse over the triangle icon). If there are delivery issues, that tooltip will show information about the problem and any server error message. You can forward the error message to your email provider’s IT support if needed. If our service detects an error response when sending, the address is marked as unverified/red. In this case the issue must be fixed on the recipient’s side and the address must be verified again before normal emails are sent. This feature helps players and managers see if email isn’t getting through to a specific person.

Outlook.com: If you use Outlook, check your email settings (Settings → Mail → Junk Email). Add robot@playerlineup.com to the Safe senders list. Also make sure the address hasn’t accidentally ended up on the Blocked senders list. This helps ensure Playerlineup’s messages don’t go to spam and are delivered reliably.

We continuously monitor email delivery and react to error situations on our end. Delivery from us to the largest email providers is very reliable.

What can I do when a member doesn’t receive the team invitation I sent?

Check the Player list to see if the member’s email is marked with an exclamation mark icon. You can get more details and email delivery instructions by hovering over the icon, or on mobile by tapping the icon.

What file types can be stored in Photos and docs?

Basically any kind. The most popular file formats are images (.jpg, .png, .gif) and Office documents (.doc, .xls, .ppt). In addition, there are many PDF documents and some videos. Photos and docs is a handy way to share information with the whole team.

How do I set the Weekly Mail newsletter content?

You don’t need to configure the team’s Weekly Mail newsletter content separately. The newsletter automatically includes the messages, photos and files posted during the week, as well as the upcoming week’s events to remind members to sign up.

At what time is the Weekly Mail newsletter sent?

The Weekly Mail newsletter is sent in the early hours of the selected day, when the server load is low. So if the send day is Friday, members can read it from Friday morning.

Who can delete files from Photos and docs, and how?

Both the original uploader and the team’s managers can delete images and files. To delete a file, go to that file’s page and click the “Delete file” button at the bottom of the page.

How can I embed a link in a message?

Just paste the link address directly into the message field. The service recognizes strings that start with http and automatically turns them into clickable links. It’s not possible to create an "embedded" link where only a word is linked without showing the address — the actual URL must always be visible.

What do additional text messages cost?

There are no hidden costs. The system won’t let you send more than the agreed number of messages. The Pro Package’s text messages are enough for almost all teams. If your team needs more, we can offer an add-on SMS package at a very good price. For details about the add-on package, please send us an email. Note: the add-on SMS package is available only if you already have the Pro Package.

More information about the Pro Package: http://playerlineup.com/pricing.

I no longer want emails / I want to leave the team

If you no longer want notifications from the team, you can either stop the emails or leave the team.

Most personal emails sent by the service include a link at the end where you can manage your subscriptions. Open the latest email and click the link at the bottom. If that doesn’t work, you can log in and choose how many emails you want to receive in your own profile.

A team member can adjust on the My profile page how often they want to receive emails. For example, you can choose to receive only the Weekly Mail newsletter.

* * * *

To leave the team, log in and open your profile page from the top right. At the bottom you’ll find buttons for removing the account.

See also: What should I do if I forgot my password?

How can I send only urgent messages to team members?

Team members are notified about new events and messages depending on their own settings. Each member can decide what kind of messages they want to receive from the team.

You can change your message settings by choosing My profile --> Personal information --> Team notifications from the top menu. By default, everyone has the setting Normal. Click the downward arrow next to the field to see more information about the other options.

What should I do if I forgot my password?

Go to your team’s page (teamname.playerlineup.com) and click the Forgot your password or username? link under the sign-in form. From there you can have your password sent by email (or by text message). You can try requesting it with your email, or with your own name if you’re not sure which email address you used. If you have multiple accounts in the same team (for example, as a parent/guardian for multiple children), you will receive a new password for all those accounts.

Another option is to ask your team’s manager to set a new password in your member details (top menu: Roster and then click the “Edit” link next to the player).

If there are issues with email delivery, see: What can I do if an email doesn’t arrive?

If you have other sign-in issues, see: Problems logging in / wrong password or account

How can I change my password?

Log in to your team page and from the top menu choose My profile --> Personal information. At the bottom of this page, click the Change password link. Remember to save your changes.

Can the team’s member list be hidden from search engines?

Yes. Practically all team information can be hidden from everyone except team members, including from search engines. You can hide the player list using the manager tools: in the top menu choose Manager, then the Options tab, and uncheck “Allow public player listing”.

How to hide contact details (phone number and email) from everyone except team managers

In Manager > Options there is a setting "Show players' contact details only to managers". It hides the phone number and email from everyone except managers.

Players' names and other fields are always visible to all other team members.

How do I delete my profile from a team?

Log in to the team page, select My profile --> Team-specific settings from the top menu, and click the "Delete your profile" link.

If you want to delete the team, see How do I delete a team page?

How can I delete duplicate profiles?

If you have joined a team multiple times by accident, please contact the team’s manager. They can remove the extra profiles by opening your entry in the Player list and selecting Edit --> Remove member.

How to log in with multiple accounts at the same time

You can use the service simultaneously with multiple accounts. When you are logged in, open the menu under your name and choose "Log in with another account". Then you can log in with another username/password combination. If you have forgotten the other account’s password, you can reset it as usual. Note. If you are on a team page (teamname.playerlineup.com) when you go to the login page, you can only log in to an account that belongs to that team. Go to https://playerlineup.com/users/sessions if you want to log in to other teams.

How do I merge the accounts I use in different teams?

If you want to merge the accounts you use in multiple teams into a single user, make sure that in both teams the accounts share the same name and a verified email address. The merge is done on any of your team pages by selecting My profile --> Teams. Note: only merge accounts that you alone use — do not, for example, merge your child’s account with your own.

How do I protect files in Photos and docs?

You can restrict photos and files to be visible only to signed-in team members. File visibility can be edited by both the original uploader and the team managers. You can set the visibility when uploading and later on the file’s own page by ticking “Show only to team members”.

How do I limit messages and comments to logged-in members only?

The original sender of a message or file can choose whether it is visible to everyone or only to members. In addition, the team’s managers can edit the visibility for all items. Each message includes the necessary links, and each file has them on its own page.

If the information has ended up in Google or another search engine, the situation can often be fixed by deleting or hiding the message. Google usually updates pages with a delay of a few days.

Why are inappropriate ads appearing on the page?

We enforce strict standards for the advertisers shown on our pages, and we already have close to a hundred advertisers on a block list, because unfortunately there are always some who do not respect the rules.

Among others, adult content, gambling, and payday loans do not belong on our site. If you can tell us more specifically which advertiser it was and, in particular, what is the URL of the advertised site? With the URL we can identify the advertiser and, if necessary, block them from the service.

Also note that different visitors may see different ads. Junior teams and adult teams may also see different ads.

Hiding or showing participants and events

You can hide the team’s event list by going to Manager > Team settings > “Public events”. When public events are disabled, anyone who is not logged in cannot see the event list or links to events. In most cases it’s convenient to keep the event list public so that, if a member doesn’t remember their credentials, they can quickly check on their phone where the event is. If events are hidden, the flow of information becomes more difficult.

An individual event is normally visible via a separate link that you can share with people outside the team to get substitutes to join practice more easily. In the event’s settings you can select “show to members only”, in which case no outsiders can see the event. The same idea applies here: it’s handy to see the event details even if you don’t remember the password and want to quickly check on your phone where the event is and whether there have been changes.

Note: on the sign-up list only the player’s nickname is shown to users who are not logged in. Usually showing a nickname does not affect privacy, so it often makes sense to keep events and event lists public.

See also:

Why are some team details public?

Can the team’s member list be hidden from search engines?

Problems logging in / wrong password or account

• You can log in either on your team’s front page (teamname.playerlineup.com), where only the credentials linked to that specific team will work, or you can log in to all your teams at https://playerlineup.com/users/sessions.
• On the team’s page you can also use your own name if you don’t remember which email address was set for the account.
• If logging in fails, the service will say either “password was wrong” or “wrong name or email address”, so you’ll know whether the password or the account detail was incorrect.
• If the password was wrong, you can request a new one. See: What should I do if I forgot my password?
• If the name or email address was wrong, double-check the spelling. Then check that you’re on the correct team’s page. If both are correct, that account may have been removed from that team.
• In most cases, the easiest solution is to ask your team’s manager for help. A manager can edit accounts that are used only in one team, i.e., they can change the password or make sure the email address is correct.
• You can change your password from My profile under Personal information. Click the link there and remember to save at the bottom of the page.

Why are some team details public?

Team managers can choose whether to show team members’ names, photos, or any other information. Each member can set their own messages, photos, and documents to private, and the message author or a manager can also change the visibility according to the team’s policy via the links next to each photo and message ("Show to members only" or "Show to everyone"). In Manager > Options there is a setting "Show new items by default only to team members"—when enabled, messages are by default visible only to logged-in people. Users can still change individual messages to be visible to everyone. These choices work the same way across all teams to avoid confusion when people use multiple teams.

By default, some details are public because, in our experience, openness is a good thing in team sports. It’s nice to belong to an active group and easy to join. And the more people get inspired to do sports and exercise, the better!

Public messages also help members in practice. If a player’s parents are taking children to practice and want to quickly check the event details on a phone, they don’t need to remember their password—the information is immediately available.

Where can I see players’ or coaches’ attendance counts and percentages?

Click the top menu Roster > Statistics to see everyone’s attendance activity. You can also filter by event type within a specific time period, for example all practices from the last 4 months. In addition, the Pro Package offers more detailed player-specific statistics including attendance percentages.

How do I export the team’s events to Excel?

The Pro Package offers exporting the team’s events and sign-ups to Excel. In the file, all team events are listed as columns and the team members’ sign-ups for those events are listed as rows. You can then create any kind of charts in Excel, for example to support invoicing. To get the file, choose Roster > Statistics in the top menu and click the "Select data or events in more detail" link.

How can I see my personal attendance statistics from last season?

You can view player-specific attendance statistics for any date range, including last season. If your team has the Pro Package, you can access your attendance statistics from the My profile page or via Roster > Player list. The statistics show your attendance activity both overall and by event type, plus a monthly chart.

Where can I see the team’s most active practice or game attendees?

Select Roster > Statistics from the top menu. By default, the page shows sign-ups from the last 12 months. You can change the time period by clicking the "Select data or events in more detail" link. The top three most active attendees in practices or games are marked with a medal. :)

How can I get a list of events I’ve been selected for?

We often get this question especially from junior teams where the coach allocates playing time in advance and decides the lineup for games. You can view your own events in a few ways.

The easiest way to see upcoming events is to click Schedule > List in the top menu. On the right-hand side you can filter to see only your IN or IN? sign-ups. IN? means the coach/manager has marked you for the event but you haven’t confirmed yet. This requires the Pro Package.

You can also see this in the player-specific statistics. There you can set the time range into the future. Player-specific statistics require that the team has the Pro Package. Choose My profile and click “player’s attendance statistics”. At the top of the page you can set the time period, and at the bottom you’ll see the list of events.

How do I add jersey size to player information?

Team managers can tailor the service to fit their team’s needs. In this case, the manager would select Manager > Options from the top menu and add a member field named "Jersey size". Then every team member’s profile can include their Jersey size. The manager can add multiple fields and also edit event types, player roles, etc.

How can I add parents/guardians for junior players?

In a junior team, you can add one or more parents/guardians to each player (child). Messages and notifications will reach the parents/guardians reliably and quickly. Parents/guardians can also log in with their own accounts to the team pages to manage sign-ups and messaging on behalf of their child. All messaging channels can be used: you can send text messages to the player’s whole family, as well as the Weekly Mail newsletter and urgent email alerts. You can add parent/guardian accounts via My profile → Personal information → Add parent/guardian.

Another option is to create separate accounts for the parents and set the account role to “Parent/guardian”. This also allows parents/guardians to sign up for events, and helps team managers stay up to date with, for example, ride/carpool arrangements.

How do I merge my parent/guardian accounts used in different teams?

Parent/guardian accounts can be merged into another parent/guardian account or a normal player account, just like your other accounts in Playerlineup.com. You can merge accounts by selecting My profile --> Teams from the top menu. The accounts to be merged must have the same username and verified email addresses. Only merge accounts that you use yourself and for which you are the only user. You can navigate between your own teams via the top menu, and you can always see the most recent team events on this page: http://playerlineup.com/users/sessions.

Read more about managing accounts.

How do I embed the monthly calendar on our team website?

The monthly calendar, event list, and latest news items can be displayed as a widget on any page. Simply copy the code shown on the widget page and paste it into your web page. For example, the monthly calendar code can be found in the team monthly calendar widget.

How do I embed the team’s events on our website?

You can display your team’s upcoming events on any website using the event list widget. Adjust the widget’s width, height and other settings as you like, then copy the code to your page. The service does not currently provide an RSS feed.

How do I add Playerlineup.com’s logo and link to our own website?

This question comes up so often that we created a separate page with a selection of Playerlineup.com logos and ready-made HTML code for linking. Just copy the code to your site and the link is ready. If you want to link directly to your team’s page, replace the xxxx part in the href="xxxx" tag with your team’s Playerlineup page address. Here it is: Playerlineup.com logos and links.

The “maybe” sign-up and removing a sign-up

In user feedback, some have wished for a third sign-up option. In addition to IN and OUT, it would be nice to say you might be coming. In Savonian dialect: “I might come, but I also might not.”

We did have such a “maybe” option in the very first web sign-up versions, but we removed it after long consideration when we unanimously concluded the feature wasn’t useful. That isn’t entirely obvious, because many teams have one or two players who can’t commit to a practice slot until the last moment. There are many reasons for commitment issues, from work rushes and calendar chaos to freeloaders—people who only deign to show up as “maybe”.

Our reasoning went roughly like this: a “maybe” sign-up says that (1) the player is aware of the event and (2) is considering attending. Well, on Playerlineup.com you can see a player’s latest visit time by hovering over the player’s name on the team page. From that you can infer whether the player is aware of the event. On the other hand, you can assume that once a player belongs to the team, by default they are “maybe” attending team events. If the roster has 15 athletes, then of these 15, those who are IN are definitely coming, those who are OUT are definitely not coming. The rest are “maybe” coming—regardless of whether “maybe” exists as an option in the sign-up system or not! If I were a math teacher, I’d draw a square on the board and, smiling smugly, say “Quod erat demonstrandum.”

We have considered allowing a brief window to undo a sign-up, but from a user interface perspective that is confusing to implement. So only a manager can currently remove sign-ups (on the event’s page).

Tip: Many teams set all players to IN at once from the event’s page. Then a player must go and set themselves to OUT if they can’t make practice. That avoids uncertainty and encourages commitment. And you can always add a push-up penalty at the next practice if someone’s sign-up wasn’t in order.

Transferring the Pro Package when teams merge or split

In general, the Pro Package cannot be transferred from one team to another. We can make exceptions in certain individual special cases. The Pro Package price is kept low by automating payment processing, and the pricing also takes into account that teams often have a summer break lasting several months. If needed, we can handle a transfer manually. In such a case, the Pro Package must have more than 8 months remaining, the previous team must be marked for deletion, and there must be a reasonable reason for the transfer (e.g., club reorganisation). In these cases, you can email olli (ät) playerlineup.com, include the necessary details (link to the team to be deleted, link to the new team, when the Pro Package started and when it expires, and whether the new team already has a package), and ask if the transfer would be possible.

If half of the team changes and you want to use the remaining Pro time, then remove unnecessary players from the team and change the team name (How do I change the team name?). If two teams are merging, add the players to the team whose Pro Package is valid the longest.